Effective date: July 14, 2026
This Privacy Policy explains how Bankimun (“Bankimun,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit bankimun.com, create an account, place an order, contact support, or use our services.
Information you provide may include:
your name, email address, telephone number, shipping address, and billing address;
account and login information;
order details, product selections, and delivery preferences;
messages, support requests, chat conversations, and files you choose to upload;
newsletter and marketing preferences.
Payment information is processed directly by payment providers such as Stripe and PayPal. We do not collect or store your complete card number.
We may also receive limited technical information needed to operate and secure the website, including IP address, browser and device information, request timestamps, security events, and interactions necessary to provide requested features.
We use personal information to:
process, fulfill, and deliver orders;
provide payment, account, checkout, and customer-support services;
send order confirmations, verification codes, shipping updates, and service messages;
prevent fraud, abuse, unauthorized access, and security incidents;
maintain, troubleshoot, and improve the website;
meet legal, tax, accounting, and dispute-resolution obligations;
send marketing emails only when you have chosen to receive them.
You can unsubscribe from marketing emails at any time. Service and order-related messages may still be sent when necessary.
We share information only when reasonably necessary to operate the store and provide requested services. Recipients may include:
Stripe and PayPal for payment processing, fraud prevention, and transaction support;
production and fulfillment partners for preparing orders;
shipping carriers for delivery and tracking;
hosting, database, file-storage, email-delivery, monitoring, and security providers;
affiliate attribution services when an eligible referral is used and optional referral consent has been provided;
professional advisers, regulators, courts, or authorities where required by law or necessary to protect legal rights.
We do not sell personal information.
Bankimun serves customers internationally and may use providers or fulfillment partners located in Türkiye, the United States, and other countries. Personal information may therefore be processed outside your country.
Where required, we take reasonable steps to use appropriate safeguards for international transfers. The privacy laws of another country may differ from those where you live.
We use essential cookies and browser storage for features such as secure sessions, account access, shopping carts, support chat, checkout, and remembering your cookie choice.
Optional affiliate referral storage is used only when you provide the relevant consent. Stripe and PayPal may use technologies necessary for payment security and fraud prevention when you choose their services.
For more details and to change your optional-cookie choice, see our Cookie Policy at https://bankimun.com/pages/cookies.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, legal and tax obligations, and dispute resolution.
Retention periods vary depending on the type of information and applicable requirements. Account holders may use available account controls or contact us to request access, correction, or deletion where applicable.
Depending on where you live, you may have rights relating to your personal information, including the right to:
request access to or a copy of your information;
request correction of inaccurate information;
request deletion of eligible information;
object to or restrict certain processing;
withdraw consent where processing depends on consent;
unsubscribe from marketing communications;
lodge a complaint with an applicable data-protection authority.
These rights may be subject to legal exceptions, including obligations to retain transaction, tax, fraud-prevention, or dispute records.
To submit a privacy request, email support@bankimun.com. We may need to verify your identity before completing a request.
The store is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us so we can review and, where appropriate, delete it.
We use reasonable technical and organizational measures intended to protect personal information. These measures include access controls, secure sessions, input validation, rate limiting, file checks, and safeguards around payment and account operations.
No internet transmission or storage system can be guaranteed to be completely secure.
When you choose to upload an image or PDF through support chat, we ask for confirmation before sharing its SHA-256 fingerprint with VirusTotal, a Google security service, to check whether the file is already known to be harmful. A fingerprint lookup does not include the file itself.
If the fingerprint is unknown, the actual file may be submitted to VirusTotal only after a separate, explicit confirmation and only when that feature is enabled. VirusTotal may process submitted information in the United States and according to its own terms and privacy practices.
Uploaded files may also be validated, sanitized, and stored using our file-storage providers. Malware scanning reduces risk but cannot guarantee that every harmful file will be detected.
Do not upload confidential or sensitive material that is not necessary for your support request.
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted on this page or communicated through another appropriate method.
For privacy questions or requests, contact us at support@bankimun.com.
You can also use the support form at https://bankimun.com/pages/support.
