Effective date: July 14, 2026
This Return Policy applies to purchases made through bankimun.com. It should be read together with our Terms of Sale and Shipping Policy.
If an item arrives damaged, defective, misprinted, or different from what you ordered, contact support@bankimun.com as soon as reasonably possible.
For faster review, please contact us within 30 days after delivery and provide:
your order number;
a description of the problem;
clear photographs of the item, packaging, shipping label, and damage or error where relevant.
After verification, we may provide an appropriate replacement, repair, price reduction, or refund. The available remedy may depend on the circumstances and applicable law.
You will not be charged return shipping for a verified defect, production error, shipping damage, or incorrect item caused by us or our fulfillment partners.
The 30-day contact request does not reduce any longer legal guarantee or mandatory consumer remedy available under applicable law.
Because our products are printed to order, we do not offer voluntary change-of-mind returns, exchanges, or refunds except where applicable law requires them.
If the law in your country gives you a mandatory right to withdraw from an eligible online purchase, that right remains available and is not limited by this policy.
Where a statutory withdrawal right applies, you must notify us within the legally required period, which is generally 14 days after delivery for eligible consumer purchases in the European Union, European Economic Area, and United Kingdom.
After notifying us, you must return the eligible item within the period required by applicable law.
Where permitted by applicable law, withdrawal rights may not apply to products that are genuinely made to your individual specifications or clearly personalised, such as an item containing a custom name, customer-supplied design, individually requested dimensions, or another unique modification.
Simply selecting a standard product, size, color, or design does not automatically make an item personalised where applicable law provides otherwise.
Rights relating to damaged, defective, misprinted, or incorrect products are not removed by this section.
For an eligible change-of-mind return, the item must be returned in substantially the same condition in which it was received.
You may inspect an item as reasonably necessary to determine its nature, characteristics, size, and condition. If an item has been worn beyond ordinary inspection, washed, damaged, altered, soiled, or handled more than necessary, we may deduct an amount reflecting the resulting loss in value where applicable law permits.
Please include all original components and packaging that remain reasonably available.
Before sending an item, email support@bankimun.com with:
your order number;
the item you want to return;
the reason for the request;
photographs if the item is damaged, defective, misprinted, or incorrect.
We will provide the appropriate return instructions and return address. Products may ship from different fulfillment locations, so do not return an item to the address shown on the shipping label unless we specifically instruct you to do so.
Sending an item to an unauthorized or incorrect address may delay processing. This requirement does not invalidate a statutory withdrawal notice that was otherwise validly submitted.
For a legally required change-of-mind return, the customer is responsible for the direct cost of return shipping unless applicable law requires otherwise or we expressly agree to cover it.
For a verified damaged, defective, misprinted, or incorrect item, we will provide appropriate instructions and cover reasonable return costs where a return is necessary.
We recommend using a tracked shipping service. You are responsible for the return shipment until it reaches the designated return location, except where applicable law provides otherwise.
Approved refunds are issued to the original payment method.
Where a statutory withdrawal right applies, we will also refund the least expensive standard outbound delivery charge where required by law. Additional costs resulting from an upgraded or express delivery method may not be refundable.
We may wait until the returned item is received, or until you provide acceptable evidence that it has been sent, where applicable law permits.
After a refund is submitted, the time required for it to appear depends on Stripe, PayPal, your card issuer, bank, or other payment provider.
We do not generally process direct exchanges.
Where a return is accepted, you may return the eligible item under this policy and place a separate order for the replacement product. This helps avoid inventory, payment, and shipping errors.
If we sent the wrong item or size, contact support and we will arrange the appropriate correction without requiring a separate purchase.
Contact support@bankimun.com within 24 hours after placing an order if you need to request a cancellation or change.
We will try to accommodate the request, but cancellation or modification is not guaranteed after production has begun.
If an order is successfully cancelled before production, the cancelled amount will be refunded to the original payment method.
Nothing in this section removes a mandatory cancellation or withdrawal right provided by applicable law.
If tracking shows a delivery problem, the package is significantly delayed, or the order does not arrive, contact support so we can investigate with the carrier.
If delivery fails because the customer supplied an incorrect or incomplete address, reasonable reshipping or recovery costs may apply. We will not charge those costs where the problem was caused by us, our fulfillment partner, or the carrier.
To protect customers and prevent fraud, we may verify the order, purchaser, payment, delivery information, photographs, shipping records, and relevant product details before approving a remedy.
A customer may not receive multiple refunds, replacements, chargebacks, or other duplicate remedies for the same loss.
We may reject fraudulent, materially misleading, altered, duplicated, or abusive claims where permitted by law. This does not restrict a legitimate consumer complaint or mandatory legal right.
Nothing in this Return Policy excludes, limits, or replaces rights and remedies that cannot lawfully be excluded.
Consumer rights vary by location. Where local law provides stronger protection, the mandatory local rule applies.
Terms of Sale:
https://bankimun.com/pages/terms
Shipping Policy:
https://bankimun.com/pages/shipping
Privacy Policy:
https://bankimun.com/pages/privacy
For return, refund, replacement, or cancellation requests, email:
You can also use our support form:
